In rare cases, you may experience an error page when accessing certain a la mode services:
"The organization's certificate has been revoked."
"There's a problem with this website's security certificate."
"Your account information could not be verified. Could not connect to the a la mode server."
To flush your local SSL certificate cache, follow the steps below to resolve the issue.
Close any browser windows you have open.
Press
Windows Key+Ron your keyboard and typecmdin the Open field. Then, press Enter or click OK.In the command window, type
certutil -urlcache * deleteand press Enter.
When the command finishes running, close the command window.
That's it! Open your web browser and try to access the a la mode service once more. If you still experience problems, please click the chat icon (
) on the lower right of your screen to talk to a chat support representative.