Recently, some of our customers encountered an issue with retrieving a location map in TOTAL. Most often, they experienced the Map Wizard getting hung up at the "Initializing Google Maps" step. To temporarily resolve the issue, we helped affected customers to disable IPv6 connectivity in Windows.
We have since introduced updates to TOTAL which eliminate the need for this workaround. Since IPv6 connectivity is normally enabled by default in Windows, follow the instructions below to restore those default settings:
On your keyboard, press
Windows Key+R.
In the Open: field, type
control NCPA.cpland click OK.
Select your current connection, and then click Change settings of this connection.
Scroll to Internet Protocol Version 6 (TCP/IPv6) and check the box on the left.
Click OK to save your changes.
That's it! Your system is now restored back to its default IPv6 connectivity settings.