In rare cases, you may encounter a message stating "An unexpected error occurred…" when trying to launch TOTAL for Mobile, TOTAL Sketch, or TOTAL Store products. This happens when a certain file which lets these products interface with TOTAL is incorrectly registered. To resolve this error, follow the steps below.
On your keyboard, press
Windows Key+R.When the Run dialog appears, type
%tsa6%and click OK to open the Tech Support Assistant.
When the Tech Support Assistant opens, select the Additional Tools tab near the top. Then, double‑click 25. Register TOTAL Store API on the left.
A Windows utility briefly runs which corrects your program files. When it's finished, a message appears which states Registration Successful. Click OK to continue.
Restart TOTAL and try again to launch your application.
If you're still encountering an error after completing the steps above, click the chat icon (
) on the lower right of your screen to talk to a chat support representative.