Website owners everywhere, not just XSite owners, are apt to get unsolicited e‑mail — and on occasion, physical mail — urging them to pay a fee before their domain name expires. Of course, some domain‑related messages are legitimate. But how can you tell the difference?
Legitimate messages
Messages from enom@alamode.com are legitimate. These messages won't ask for a fee. Usually they require you to click a link within the email to verify your contact information.
If you're using a domain that you purchased from a 3rd party domain name provider, it's best to respond to any emails they send you.
Here's a visual example of a legitimate email:
Here's another example of a legitimate email:
Possible scams
With respect to domains registered through your XSite, any messages that ask you to pay a fee to a third party should be ignored. We take care of your domain for you as part of your annual subscription.
Scam emails may use verbiage like "cancellation" and "deadlines," and direct you to make a "secure online payment," or sign up for a paid service. You should handle links like this with care, and refrain from giving out personal or payment information.
Here's a visual example of a scam email:
