5010 - Troubleshoot files not uploading to Titan Drive.

1. On your keyboard, press Windows Key + R.

   

2. Type taskschd.msc into the Open: field and click OK.

   

3. On the left, click Task Scheduler Library. Then, double‑click a la mode Titan Drive Sync to open its properties.

   

4. In the Conditions tab, check Wake the computer to run this task.

   

5. Go to the Settings tab and check Run task as soon as possible after a scheduled start is missed. Then, click OK.

   

If you notice that your scheduled a la mode tasks still don't run at their scheduled time, follow the steps in the SafeStart panel below to continue troubleshooting.

1. On your keyboard, press Windows Key + R.

   

2. In the Open: field, type (or copy and paste) the following command:

   C:\Program Files (x86)\a la mode\Vault\eVault.exe replace

3. Then, click OK to launch Titan Drive's SafeStart.

   

4. When the SafeStart process has finished, click Close on the SafeStart Log and upload your reports to Titan Drive again.

If you're still having trouble uploading reports to Titan Drive, continue with the Additional Steps panel below.

If you've reviewed your power options and you've run Titan Drive's SafeStart, but you're still unable to upload reports, there are a couple more things to check:

Make sure you're logged in to TOTAL with the correct User.

When you start TOTAL, it automatically prompts you to log in using your a la mode username and password. Ensure you're selecting the correct username when logging in. Once you're logged in, the current user is displayed on the bottom right of the Appraisal Desktop.

If TOTAL is configured to automatically log you in or you're already logged in to TOTAL, you can switch users at any time by clicking the User Profile Menu ( ) on the upper right and selecting Switch User from the drop‑down menu.

Check out the User Management section of this guide for more information on editing your TOTAL user, changing automatic login settings, and more.

Once you've switched users and/or verified your login information, continue with the section below to verify that your Titan Drive Settings are configured correctly.

Make sure Titan Drive is watching the right folders.

Next, make sure Titan Drive is configured to watch the folders that contain the report(s) you're trying to upload.

The easiest way to make sure the right folders are being watched is to have Titan Drive watch all of your folders. Unlike Vault, which limited the number of files you could upload, Titan Drive has unlimited file storage and is able to back up all of your appraisals. This ensures nothing slips through the cracks, and you're never left in the lurch if you're away from the office and the report you need was accidentally saved in or moved to an unwatched folder.

But, whether you want Titan Drive to back up everything, or you want to pick and choose which folders to watch, you can manage your watched folder list at any time in TOTAL's Configuration Settings:

1. With TOTAL open, click Tools in the menu on the upper left, and select Configure Settings from the drop‑down menu.

2. Select Titan Drive from the list of categories on the left.

3. Check the box next to each folder you want watched in the list of folders. Click Check all above the list of folders to have Titan Drive watch all of the folders in your Appraisal Desktop.

   

4. When you're finished, click Save & Close on the lower right.

Make sure Titan Drive is updated.

To get updates for Titan Drive click Start, go to (All) Programs, expand the a la mode Titan Drive folder, and then choose Update Titan Drive & Exact. For more information on updating all your a la mode software, click here.

Still experiencing issues?

If you continue to have trouble uploading files to Titan Drive after reviewing your power options, running Titan Drive's SafeStart, and performing the additional troubleshooting steps above, click the chat icon ( ) on the lower right of your screen to talk to a chat support representative.